Now launching
MEMBERSHIP
Rp299,000 / year
1YEARFREE
Hospital companion and insurance claim help, now free to try.
Free for 1 year from your sign-up date for sign-ups through 31 December 2026. T&Cs apply.
Hospital companion & claim help
Hospital companion & insurance claim help
VeWell helps you handle insurance claims and navigate the hospital process — from paperwork to coordination. Not a medical diagnosis. Not a hospital network.
- Help choosing a hospital
- Hospital accompaniment
- Insurance claim help
Help Finding the Right Hospital
We help you find the right hospital for what you need. Tell us what you need and our team will help you explore options right away.
How it works
From “not knowing where to start” to “clear next steps.”
- 01
Tell us what you need
Share your symptoms, medical condition, needs and expectations for the care you're looking for.
- 02
We help present your options
We help put together hospital options that fit what you need.
- 03
Choose what works for you
Choose what fits best. The decision is entirely yours.
- 04
We help coordinate everything
Our team helps coordinate everything — from transportation and accommodation to your insurance claim.
- 05
We stay with you while your claim is processed
We keep you updated and help with documents until your insurer finishes processing your claim.
Why VeWell
What VeWell helps with
- Help choosing a hospital
- We help you explore options for your needs. A full directory is coming soon.
- Hospital accompaniment
- Someone you can reach before, during, and after the visit.
- Insurance claim help
- Cashless or reimbursement — from document completeness through coordination.
Hospitals
Hospital directory, coming soon
We're building a hospital directory (location, specialties, facilities). There is no partner or network list to claim yet. Meanwhile, submit an assistance request and our team will help explore options for you.
Human support
Here to Answer and Guide You, From the First Question Through Your Claim.
Hospital visits and insurance claims can be confusing. VeWell gives you someone to talk to before, during, and after your hospital visit.
Before you go
Talk through which hospital fits what you need, and what to prepare.
While you are there
Ask us about the next step when the process stops making sense.
After the visit
We help with your insurance claim until your insurer finishes processing it.
Membership
VeWell Membership
VeWell Membership
One membership for VeWell help with claims and hospital visits.
What's included
- Access to VeWell assistance
- Help navigating hospitals
- Member benefits (coming soon)
- Claim & hospital guides
- Health seminars, cashback & promos
Launch Promotion
Regular price
Free for 1 year from your sign-up date for sign-ups through 31 December 2026. T&Cs apply.
Become a MemberGuides
Understand Your Healthcare Options
- 01
Choosing a Cardiology Hospital: What to Consider
The practical questions worth asking before you settle on where to go.
Read article → - 02
What to Prepare Before Your First Specialist Appointment
Records, referrals, and the details a specialist usually asks for first.
Read article → - 03
How health insurance claims work at the hospital
The usual path from hospital admission to a settled claim — what VeWell helps with, and what stays with your insurer or TPA.
Read article →
This content helps you navigate healthcare and prepare questions for your care team. VeWell does not provide medical diagnoses.
FAQ
Frequently asked questions
Short answers on what VeWell helps with — and what we don’t.
Still unsure? Submit an assistance request and our team will reply.
You Don't Have to Navigate Hospital Care Alone.
Tell us what you need and VeWell will help you understand the next step.
Prefer help from our team? Request assistance