About

About VeWell

PT Get VeWell Indonesia

Hospital companion & insurance claims

What we do

VeWell is a hospital companion and insurance-claim helper for patients and families in Indonesia. We help with admin, claim documents, and coordination at the hospital — we don’t give medical diagnoses or claim unsigned hospital partnerships.

Vision & mission

Vision

To be a trusted claim and hospital companion in Indonesia — making admin easier and every step clearer.

Illustration of a person pointing at a summary of a hospital and their care journey data

Mission

  • Simplifying Admission

    Streamlining registration and pre-admission coordination with your chosen hospital.

  • Claims Support

    Helping facilitate health insurance claims so cashless approval and reimbursement are clearer and better organized.

  • Growing Collaboration

    We build clear ways of working with hospitals and insurers as the service grows — without claiming signed hospital relationships that do not exist yet.

Services

  • Hospital Admission Assistance

    Coordinating with the admission desk of the patient's chosen hospital ahead of arrival, to check availability and complete paperwork.

  • Insurance Claim Facilitation

    Supporting and helping complete health insurance claim documentation, for both cashless and reimbursement schemes.

  • Reach the VeWell Team

    Questions about a hospital visit or a claim? Send our team a message and we'll get back to you.

  • Data Privacy & Compliance

    Every engagement is carried out legally under an official Power of Attorney (Surat Kuasa), with data privacy handled in line with Indonesia's Personal Data Protection Law (UU PDP).

Why Choose Us

  • Less Hassle at the Hospital

    We help with paperwork and admission, so your family can focus on being there for the patient.

  • Arrive Prepared

    We help coordinate and get your documents ready before you arrive, so hospital registration is better organized.

  • Help Finding Hospitals

    We help you explore hospital options that fit your needs. A fuller directory is coming soon.

  • Affordable Membership

    Help with hospital and claim paperwork at a highly affordable cost.

VeWell Membership

VeWell is committed to making this support accessible to everyone through our membership program.

Launch Promotion

Regular Membership Fee

Rp299,000 / year1 year free

Free for 1 year from your sign-up date for sign-ups through 31 December 2026. T&Cs apply.

Become a Member

Contact us

Our direct contact channels — hotline, email, and office address — are still being set up. In the meantime, send your request through in-app assistance on your VeWell account and our team will get back to you.